OnlySpins Casino Privacy Policy

At Only Spins, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit onlyspins.com and use our services. Please read this document carefully. If you have questions about our practices, you can reach us at support@onlyspins.com. By using the OnlySpins Casino platform, you acknowledge that you have read and understood this policy.

1. Who We Are

We are Dreamline Ventures SRL, the operator of OnlySpins Casino, registered and operating under the laws of Costa Rica. Our platform operates under the Tobique Gaming Commission licence No. 00000071. At OnlySpins, we serve players across France, Canada, Germany, Italy, Hungary, Finland, Norway, Poland, the Czech Republic, Australia, New Zealand, and many other regions. We are the data controller responsible for your personal information collected through our website and services.

2. Information We Collect

When you register and use the Only Spins online casino, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and account preferences
• Copies of identification documents submitted for KYC verification

2.2 Financial and Transaction Data

• Payment method details, including card information, e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history across all supported methods including Visa, Mastercard, Skrill, Bitcoin, Ethereum, and others
• Bonus and promotional activity, including OnlySpins bonus claims, free spins usage, and wagering records

2.3 Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, games played, session duration, and click patterns
• Login timestamps and geographic location data derived from your IP
• Information gathered via cookies and similar tracking technologies

2.4 Communications Data

• Records of your interactions with our 24/7 live chat support team
• Email correspondence sent to or received from support@onlyspins.com
• Responses to surveys, feedback forms, or promotional communications

3. How We Use Your Information

We at OnlySpins Casino use your personal data for specific, lawful purposes only. We do not sell your data to third parties for marketing. Our primary uses of your information include:

• Account management: We use your registration data to create and maintain your OnlySpins Casino account and verify your identity in compliance with our licensing requirements.
• Processing transactions: We process your financial data to facilitate deposits and withdrawals across all supported payment methods.
• Bonus and reward administration: We track your gameplay and promotional activity to apply the correct OnlySpins bonus amounts, free spins, cashback rewards, and VIP programme benefits to your account.
• Legal compliance: We are required to verify your age, identity, and source of funds under applicable anti-money laundering and responsible gambling regulations.
• Customer support: We use your communication history to resolve issues and provide assistance through our multilingual support team.
• Security and fraud prevention: We monitor usage patterns and technical data to detect and prevent fraudulent activity, unauthorised access, and abuse of our services.
• Service improvement: We analyse usage data to improve the Only Spins casino platform, personalise your experience, and optimise game performance across desktop and mobile browsers.
• Marketing: Where you have provided consent, we may send you promotional communications about new games, bonuses, and offers. You may opt out at any time.

4. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered player at OnlySpins.
• Legal obligation: We are required to process certain data to comply with regulatory, licensing, and anti-money laundering requirements under our Tobique Gaming Commission licence.
• Legitimate interests: We have a legitimate interest in securing our platform, preventing fraud, and improving our services.
• Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw it at any time by contacting us at support@onlyspins.com.

5. Sharing Your Information

We may share your personal data with trusted third parties under limited and controlled circumstances. At Only Spins Casino, we ensure that any sharing of your data is subject to appropriate safeguards:

• Game providers and software partners: We work with over 100 providers, including Evolution, Pragmatic Play, NetEnt, and others, who may receive technical session data necessary to deliver their games.
• Payment processors: We share necessary financial data with payment service providers to process your deposits and withdrawals securely.
• Identity verification services: We use third-party KYC providers to verify your identity and comply with our regulatory obligations.
• Regulatory and law enforcement authorities: We may disclose your information to regulators, courts, or law enforcement agencies where required by law or our gaming licence conditions.
• IT and security service providers: We engage service providers who assist us in operating and securing the OnlySpins Casino platform.

We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on the Only Spins website to enhance your browsing experience, remember your preferences, and analyse site traffic. Our cookies fall into the following categories:

• Essential cookies: Required for the website to function. Without these, services such as the OnlySpins login process and account management would not operate correctly.
• Analytical cookies: Help us understand how players interact with our site, so we can identify improvements.
• Functional cookies: Allow us to remember your language and currency preferences for a personalised experience.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content about our services.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the OnlySpins Casino site.

7. Data Retention

We retain your personal data for as long as your account is active and for a defined period thereafter, as required by our legal and regulatory obligations. In most cases, we retain records for a minimum of five years following account closure to comply with anti-money laundering regulations applicable to licensed gambling operators. Once retention periods have expired, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at OnlySpins Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal information.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: Where technically feasible, you may request your data in a structured, machine-readable format.
• Right to object: You may object to our processing of your data where we rely on legitimate interests as our legal basis.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us directly at support@onlyspins.com. We will respond to all valid requests within a reasonable timeframe in accordance with applicable law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our OnlySpins platform uses SSL encryption for all data transmissions, and we conduct regular security assessments to maintain the integrity of our systems. While we take every reasonable precaution, no method of internet transmission is entirely secure, and we cannot guarantee absolute security.

10. International Data Transfers

As we serve players across multiple jurisdictions, your data may be processed in countries outside your country of residence. We ensure that any international transfers of personal data are carried out in accordance with applicable data protection laws and with appropriate safeguards in place to protect your information.

11. Children and Underage Players

Our services are strictly intended for adults aged 18 years and older (or the applicable legal age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete it and close the associated account. If you believe a minor has accessed the OnlySpins Casino platform, please contact us immediately at support@onlyspins.com.

12. Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the revised policy on the Only Spins website and, where appropriate, by sending a notification to your registered email address. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at OnlySpins Casino, please do not hesitate to get in touch with us:

• Email: support@onlyspins.com
• Operator: Dreamline Ventures SRL, Costa Rica
• Licence: Tobique Gaming Commission — No. 00000071

We are committed to resolving any privacy concerns promptly and transparently, and our team is available around the clock to assist you.